Please read these product terms and conditions carefully (the "Product Terms"), as they affect your rights and liabilities under the law and set out the terms under which Fotoboox makes available the Fotoboox service (the "Service") for the purchase of photographic products ("Products") printed from digital images. These product terms apply to the service in addition to the General Terms and Conditions.

Acceptance of Terms

Use of the website constitutes your acceptance of these Conditions, which take effect on the date that you first use the website. You are responsible for regularly reviewing the Terms and Conditions. Your continued use of the Website after changes are posted constitutes your acceptance of these Conditions as changed from time to time.

Please note that these terms and conditions do not affect your statutory rights.

The Service

These Product Terms will not form a binding contract between you (the Customer) and Fotoboox for the purchase and supply of the Products until the following conditions have been met: (a) you have submitted your offer to buy certain Products (your “Order”) using the order facility provided; and (b) Fotoboox notifies you by e-mail that your order for those Products has been accepted and Fotoboox agrees to supply the Products to you in accordance with your specified method of delivery. Fotoboox will make every endeavour to respond to your Order within a reasonable length of time but the service is provided on an "as is" and "as available" basis, and Fotoboox makes no representation or warranty that the Service offered will be accessible, or usable by you, or error free. Fotoboox reserves the right without notice to you, to suspend or alter the operation of the Service, at its sole discretion or for legal or technical reasons. Fotoboox will give you as much notice as possible prior to taking any such actions but prior notice may not always be feasible for a variety of reasons. All promotional offers (the “Promotion”) provided as part of the Service from time to time are limited to one Promotion per customer. A promotion is subject to specific conditions which will include discount level, timeframe, expiry date and limitations relating to the number of orders placed per promotion, Fotoboox reserves the right to withdraw the Promotion and cancel any related Orders. All colours viewed on screen are only a representation of how they will appear on the final printed product. Fotoboox cannot accept responsibility for changes in colour from your computers screen/monitor to the colours that print on the product you have purchased. Whereas due care and attention is taken during the print and binding of your photo book, fotoboox can guarantee the presentation of images that been placed across two pages (the spread). The centre of your image(s) may disappear in to the spine at the middle of the book.

You will not be able to cancel an Order after you have submitted it as we may have already started to fulfil it.

The service must not be used for any fraudulent or illegal purposes; for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety and you agree that you will be liable for any action taken against us or against you in relation to such use; and in a manner which constitutes a violation or infringement of any right of person, firm or company (including but not limited to rights of copyright or confidentiality).

Any material submitted by the customer that is deemed to be inappropriate, offensive or in any way obscene or menacing will be reported to the relevant authorities. The customer accepts full responsibility for all content submitted to Fotoboox and Fotoboox will exercise the right to inform the relevant authorities should unsuitable material be brought to our attention.

Use of the Service

You agree only to send to us your file with images for which you own the copyright (e.g. you took the photographs or they were taken with your permission with your camera) or images that you are authorised to use. You agree not to send us any images which may be objectionable. You agree not to infringe the intellectual property rights of any third party. You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this section. Furthermore, in any of these circumstances, Fotoboox shall be entitled to cancel all pending orders for Products made by you and terminate any access permission granted to you by Fotoboox forthwith, without notice to you.


Unless otherwise stated, all promotional voucher codes are only valid for one product per household. Further promotional transactions using the same voucher code may invalid all orders. Vouchers cannot be used in conjunction with any other promotional offers. Only one promotional voucher code can be used per transaction. All discount vouchers and codes have an expiry date. Fotoboox reserve the right to terminate voucher codes and vouchers at anytime, even if an expire date has been published.


Products will be delivered to you at the address given by you during the ordering process within 10 working days of your Order being accepted by Fotoboox unless an alternative delivery time is notified to you by Fotoboox prior to the expiry of the specified delivery period. However, the time of delivery is an estimate only and Fotoboox shall not be liable for any late delivery of the Products or any loss or damage caused as a result. Please note that we only deliver to UK addresses.


In the event that the Products are damaged or defective you should contact Fotoboox and we will be happy to offer a full refund. You should return all damaged goods to Fotoboox within 14 days of receipt. Fotoboox will then provide a full refund of the Purchase Price plus the return postage and packing costs. In the event that you return any Products to Fotoboox in accordance with this section and Fotoboox can demonstrate that they were not faulty when received by you, Fotoboox reserves the right to refuse to offer a refund or return the Products to you and to claim the cost of such return postage from you.


The prices payable for the Products that you order are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before your order is accepted. All prices are expressed inclusive of any VAT payable unless otherwise stated. We accept MasterCard, Visa or most debit cards via the on-line secure payment service. Your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing the order and you will be charged for items at this time.


These Product Terms are subject to UK law and if you feel the need to take court proceedings, you must do so within the United Kingdom. We will always try to solve any disagreements quickly and efficiently. We reserve the right to suspend, discontinue or modify this Service (or any part of it) without notice to you and shall not be liable to you if we exercise this right. Other than as expressly set out in these Product Terms, all use of your personal information will be made in accordance with our Client Confidentiality Policy.

Customer Services

If you have an order query, please e-mail us at enquiries@fotoboox.com or
The service is run by Repropoint Ltd
Telephone: 01486 296229
Company Registration No.1228936
VAT No. GB 689012614

Client Confidentiality

We will not use any personal data provided to us through this web site for personal gain, nor will we disclose it to third parties, unless authorised by you to do so or if required by law.

Information obtained is solely for the purpose of processing customers orders.
Information held regarding customers is the minimum required for servicing orders and includes the following: a) Name b) Delivery address c) Contact phone number (optional) d) e-mail address (if ordering on-line) and e) payment information. Information relating to credit cards is not stored or held on computer media. All information is collected lawfully and in accordance with the Data Protection Act 1998. Matters or concerns regarding privacy can be forwarded to the Managing Director. By providing your personal data to us you are consenting to its use in accordance with this policy.